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Your Contract |
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Your contract will be with Holiday
Mood Limited or any of its travel subsidiaries. For your
financial security Holiday Mood Limited holds an Air Travel
Organisers License (ATOL protected 5934)and are members of IATA.
When booking travel arrangements our contract with you begins
when we tell you your booking is confirmed either by telephone,
fax or email. Once the contract is made we are responsible for
providing the travel arrangements you have booked and you are
responsible to us to pay for them. In parties of two or more
people the person who makes the booking, by signing the booking
form or otherwise contracting as telephone order with us,
accepts responsibility for making payments to us for all members
of the party. |
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Payments |
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Full
payment for all products including promotional and offer fares
based on foreign currency are required at the time of booking
regardless of the product arrangements being confirmed. In the
event that the Company is unable to obtain confirmation and
cannot offer an alternative, a refund will be issued. The
Company will not accept responsibility for cash sent through the
post. The company reserves the right to pass on any charges
relating to returned cheques and credit card charge backs. Taxes
and fuel surcharges do fluctuate and all bookings are subject to
additional charges as these are consolidated contract fares with
special conditions. You will be advised if additional monies are
due. Payment can be made by all major Credit Cards. The Company
reserves the right to charge you in addition for any handling
fees incurred by us in relation to bookings made by credit or
charge card. You will be notified of the relevant charges prior
to issue of a confirmation invoice. If your travel documents are
being paid for with a third party credit/debit card we will
require written authorisation to be provided by the cardholder.
We would also like to draw your attention to the purchase of
products by credit or debit cards where payment does not take
place in person. In accordance with mail order regulations, all
documents will be posted to the billing address of the
credit/debit cardholder and not the address of the passenger
(unless they are one and the same). We will endeavour to send
out travel documents 14 days prior to departure by first class
post at client’s own risk. Special, Recorded or Registered post
can be arranged at an additional charge. The Company will not
accept responsibility for documents mislaid or lost by the Royal
Mail.
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Amendments &
Cancellations
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Air Reservations
Many
scheduled
and most
discounted
airfares,
carry
amendment
and
cancellation
fees
sometimes
up to
100%. It
is
important
that all
customers’
check
the fare
rules
prior to
confirming
their
reservations
detailed
under
the fare
quote.
Click
through
for
further
details
on full
fare
notes.
Amendments
and
cancellations
cannot
be
processed
until
the
original
tickets
have
been
returned.
Refunds
are
processed
as
quickly
as
possible.
Generally
totally
unused
tickets
can be
processed
by
Holiday
Mood
within 5
working
days,
but may
then
take
between
12-14
weeks to
appear
on your
credit
card
statement.
In the
meantime,
many
card
issuers
will
allow
the item
to be
placed
in
dispute
to avoid
interest
charges.
Holiday
Mood
accepts
no
liability
for
interest
charges
incurred
for
outstanding
refunds.
For
scheduled
air
fares,
an
administration
fee of
£100 per
ticket
will be
applied
to all
amendments
and
cancellations
in
addition
to the
airline's
standard
fees.
Partially
unused
tickets
may have
to be
returned
to the
issuing
airline
to
calculate
the
refund
due (if
any)
which
normally
takes
6-12
weeks to
process.
In some
isolated
cases
this can
take up
to 12
months.
Tickets
issued
for
discounted
air
fares
are
subject
to an
administration
fee of
£150 in
addition
to the
charges
applied
by the
airline.
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Hotel Reservations
All
hotel
reservations
made
through
Holiday
Mood are
guaranteed
for late
arrival.
Hotels
have
varying
cancellation
policies
varies
and most
of the
hotels
are non
refundable.
Ask our
travel
consultant
for more
details.
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Insurance
Insurance is 100% non-refundable.
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Alterations
By The Company
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Although the Company makes every
effort to ensure that published descriptions are correct, it
does not own or operate airlines and other suppliers and cannot
control or prevent changes. The Company therefore reserves the
right to change the description of any flight and/or ground
service before you book, in which case you will be told before a
confirmation invoice is issued. Although under no obligation to
do so, the Company will endeavour to notify all changes before
departure if it is practicable to do so. No compensation is
payable by the Company in such cases. Should a schedule change
occur to your itinerary after full balance/ticket issue, on
either the outbound or return flights the relevant suppliers
decision will be final and Holiday Mood amendment charges may
apply. |
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Cancellation
By The Company |
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Holiday
arrangements
excluding
packages
In
the
unlikely
event
that
a
booking
has
to
be
cancelled
a
full
and
prompt
refund
will
be
made
of
all
monies
paid
to
the
Company
less
any
insurance
premiums
and
amendment
fees.
No
compensation
is
payable.
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Packages
The
Company
reserves
the
right
to
withdraw
or
cancel
the
service
on
offer.
If
the
booking
is
cancelled
before
departure
for
any
reason
other
than
non-payment
by
you,
then
you
will
be
offered
the
choice
of
purchasing
another
arrangement
from
the
Company.
Any
price
differences
will
payable/refundable
as
applicable,
or
of
receiving
a
full
refund
of
all
monies
paid
to
the
Company
(except
insurance
premium
and
any
amendment
fees).
In
addition,
unless
the
cancellation
has
been
caused
by
"force
majeure"
or
"low
bookings"
(defined
in
Clause
6
below)
compensation
will
be
paid
on
the
scale
set
out
in
Clause
4
above.
The
Company
will
never
cancel
a
package
within
30
days
of
departure
except
for
reasons
of
"force
majeure"
(see
Clause
6).
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Force Majeure/low
Bookings
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Force Majeure
Includes war,
threat of war,
riot, civil
disobedience or
strife,
industrial
dispute,
terrorist
activity,
natural or
industrial
disaster, fire,
adverse weather
conditions,
level of water
in rivers,
technical or
maintenance
problems with
transfer,
unforeseen
operational
decisions of air
carriers such as
changes of
schedule, or any
unforeseeable or
unavoidable
event beyond the
Company's
control.
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Low Bookings
Is where the
number of
persons who have
booked a
particular
arrangement is
less than the
minimum required
to make it
viable.
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Pricing
Policy |
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All fares and
other
information
displayed on our
website are
subject to
availability.
Once a
confirmation
invoice has been
issued the price
shown on that
invoice may only
vary as outlined
below or if you
amend your
booking (see
Clause 3). (a)
Holiday
arrangements
excluding
packages: While
every effort is
made to avoid
surcharges, the
right is
reserved to pass
on any cost
increase levied
by the
suppliers. (b)
"Packages":
Prices may only
be changed to
reflect
government
action, increase
in
transportation
costs (e.g.
airfares and
cost of fuel),
changes in dues
and taxes
(including VAT)
or fees payable
for services
(e.g. landing
taxes or
embarkation/disembarkation
fees at ports
and airports) or
to reflect
fluctuations in
exchange rates.
In all cases the
Company will
absorb an amount
equivalent to 2%
of the invoice
price (excluding
insurance
premiums and
amendment
charges). Only
amounts in
excess of the 2%
will be passed
to you
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Passport /
Visas
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Compulsory
passport and
visa information
and compulsory
health
requirements for
the journey can
be either
obtained from us
or through your
travel agent. It
is your
responsibility
to comply with
the information
provided and to
any loss that
may arise due to
failure to
comply. |
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Behaviour
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It is your
responsibility
to ensure that
you and the
members of your
party do not
behave in a way
which causes
offence or
danger to others
or which risks
damage to
property
belonging to
others. In such
circumstances
all suppliers
(e.g. hotel
managers,
airline pilots)
and the Company
have the right
to terminate
arrangements
made on your
behalf, in which
case the
Company's
responsibility
to you ceases
immediately and
there can be no
refunds, no
payment of
compensation and
no reimbursement
of any cost or
expenses you may
incur as a
result. Further,
you will be
liable to
reimburse the
Company for any
expenses
whatsoever it
incurs as a
result of your
behaviour.
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Suppliers'
Conditions |
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Please note that, as
between you and any
of the suppliers
whose services form
part of your
booking, the
suppliers' standard
terms and conditions
will apply. This is
particularly
important in the
case of "other
holiday
arrangements" where
the company acts
only as a booking
agent between you
and the relevant
suppliers. The
suppliers' standard
conditions may limit
or exclude
liability, often in
accordance with
international
conventions. Copies
of these conditions
may be requested in
writing, but up to
28 days must be
allowed for
delivery. |
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Rights
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Please note that
a flight
described as
"direct" will
not necessarily
be non-stop. All
departure/arrival
times are
provided by the
airlines
concerned and
are estimates
only. They may
change due to
air traffic
control
restrictions,
weather
conditions,
operational/maintenance
requirements and
the requirement
for passengers
to check in on
time. The
Company is not
liable if there
is any change to
a departure/
arrival time
previously given
to you or shown
on your ticket.
It is for this
reason that all
clients are
advised to
reconfirm their
flights, with
the airline, 72
hours prior to
departure. The
Company is also
unable to make
any special
arrangements for
you if you are
delayed; these
matters are in
the sole
discretion of
the airline
concerned. Your
ticket is your
document of
travel and the
information on
the ticket is
deemed correct
unless you
advise the
Company within
72 hours of
receipt. |
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Special
Requests |
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If you have any
special
requests, these
will be passed
on to the
relevant
supplier but
cannot be
guaranteed by
the Company. |
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Departure
Taxes |
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It is not always
possible to include
all departure taxes
on your ticket - in
some cases departure
taxes must be paid
locally and these
are payable to the
Government of the
country departed and
are non-refundable. |
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Ticket
Despatch |
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In order to meet the
acceptance of credit
card via mail order
conditions, all
tickets will be
despatched to the
billing address for
the credit card.
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Price
Guarantee |
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In order to meet the
acceptance of credit
card via mail order
conditions, all
tickets will be
despatched to the
billing address for
the credit card.
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Website |
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Every effort has
been made to ensure
the accuracy of
descriptions and
information. However
we are not always
able to control all
the components of
the holiday
arrangements and it
is possible that an
advertised facility
may be withdrawn or
changed due to
weather conditions
lack of demand of
for maintenance,
renovation etc. We
will advise you if
we become aware of a
major change. You
acknowledge that the
Content is made
available to you for
your personal use
only and that you
may download the
Content onto only
one computer hard
drive. You agree not
to (and agree not to
assist or facilitate
any third party to)
copy, reproduce,
transmit,
distribute, publish,
commercially exploit
or create derivative
works of the
Content. You
acknowledge that all
copyright,
trademarks and all
other intellectual
property rights in
the Content shall
remain vested in our
licensors or us. |
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Changes To
These Terms And Conditions |
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We reserve the right
to change these
terms and conditions
from time to time.
By continuing to use
the Site following
such change you will
be deemed to have
accepted such
change. It is your
responsibility to
check regularly to
determine whether
these terms and
conditions have been
changed. If you do
not agree to any
such change you must
immediately stop
using the Site.
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Contract
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This contract is
made on the terms of
these booking
conditions which are
governed by English
Law and both parties
shall submit to the
jurisdiction of
English Courts at
all times. IMPORTANT
NOTE: We will not
pay any compensation
for changes as a
result of situations
outside our control
e.g. maintenance or
technical problems
with transport,
changes caused by
cancellation or
rescheduling of
flights, alteration
of the airline or
aircraft type, war
or threat of war,
riot, strike,
industrial dispute,
terrorist activity,
natural or nuclear
disaster, fire,
adverse weather
conditions or other
circumstances
amounting to force
majeure. We strongly
recommend that you
take out travel
insurance for your
whole journey.
Holiday Mood Limited
strongly recommends
you print a copy of
the "Booking Terms
and Conditions" for
future reference. |
Booking terms and
conditions:
Statement for
inclusion in booking
terms and
conditions:
Your Financial
Protection
When you buy an ATOL
protected flights
change as
appropriate from
[us/licensed trading
name] you will
receive a
Confirmation Invoice
from us (or via our
authorised agent
through which you
booked) confirming
your arrangements
and your protection
under our Air Travel
Organiser’s Licence
number [9999].
In the unlikely
event of our
insolvency, the CAA
will ensure that you
are not stranded
abroad and will
arrange to refund
any money you have
paid to us for an
advance booking. For
further information
visit the ATOL
website at
www.atol.org.uk
Additional
information
concerning the
payment of the ATOL
Protection
Contribution may be
added after this
statement. We
suggest the
following:
The price of our air
holiday packages
includes the amount
of £1 per person as
part of the ATOL
Protection
Contribution (APC)
we pay to the CAA.
This charge is
included in our
advertised prices
Where non-licensable
arrangements are
also offered, this
further statement
should be added: Not
all holiday or
travel services
offered and sold by
us will be protected
by the ATOL Scheme.
Please ask us to
confirm what
protection may apply
to your booking.
Additional
information
concerning trade
association bonding
for non-licensable
arrangements may be
provided. |
